How can we help?
Find answers below or send us a message — we're here to help!
Frequently Asked Questions
⏰How long does it take?+
Estimated delivery: 25–40 minutes after payment. Generation times may vary.
🛡️Is all content safe for children?+
Stories are personalized for the selected age. An adult should read the story before sharing it with a child. Contact support if you find unsuitable content.
📥What products are available?+
Illustrated digital book, PDF and narration in the browser reader. No printed book or single audiobook MP3 is included.
📅Can I download everything?+
Online access and downloads are available for 30 days. Save the book PDF during that time. Narration plays in the online reader; a single audiobook MP3 is not included. Purchased songs and their lyrics can be downloaded.
🌐What languages are supported?+
Stories and songs can be created in English, Portuguese, Spanish, German, French, Italian, and Dutch. The interface supports all these languages too.
📚Can I make multiple stories for the same child?+
Of course! Each story is unique based on the world and choices made. There are 15 adventure worlds to explore!
💳How do payments work?+
We use secure payment processing. It's a one-time purchase — no subscriptions or hidden fees.
🔄Can I get a refund?+
Yes! If you're not satisfied, contact us within 14 days and we'll issue a full refund. 100% satisfaction guaranteed.
🎨Can I customize the illustrations?+
We create unique illustrations based on the world, character details, and story choices. Each story has a consistent, beautiful art style. You can add special details about your little one for more personalization.
📧I didn't receive my email. What do I do?+
Check your spam folder, then open the Library and verify your email. If your order is still missing, contact support@storyroo.app.
Still need help?
Send us a message and we'll get back to you as soon as possible
We typically respond within 24 hours · support@storyroo.app