Refund Policy

We want you to be completely happy with your Storyroo purchase. If something isn't right, we're here to help.

14-Day Refund Policy

You have 14 days from the date of purchase to request a refund. If you're not satisfied with your order for any reason, simply contact us and we'll take care of it.

How to Request a Refund

Send an email to support@storyroo.app with the following details:

• The email address used for your order.
• Your order reference or a description of the purchase.
• The reason for your refund request (optional, but helps us improve).

What to Expect

• Full refund — issued to your original payment method.
• Processing time — refunds are typically processed within 5 to 10 business days, depending on your payment provider.
• Confirmation — you'll receive an email confirming your refund once it has been processed.

Partial Refunds

If you purchased a bundle (such as the Complete Pack) and part of the order has already been delivered and used, a partial refund may apply for the remaining portion.

Exceptions

• Refund requests made after 14 days from the purchase date are not eligible, unless the product was defective or not delivered.
• If your content was not delivered or there was a technical issue that prevented you from accessing your files, we will issue a full refund regardless of the timeframe.

Who Processes the Refund

Contact support@storyroo.app to request a refund. Approved refunds are returned through the payment provider to the original payment method.

Contact Us

For any questions about refunds or if you need help with your order, reach out to us at support@storyroo.app. We typically respond within 24 hours.